Privacy Policy

This Privacy Policy (this “Policy”) describes how PartsTrader New Zealand Limited (“PartsTrader”) collects, uses and shares personal information of certain persons, customers, third parties, and users of its website (each referred to below as “you,” or “your”). This Policy addresses practices of PartsTrader in connection with its website, services, marketing and selected other ancillary activities. Capitalised terms used in this Policy, but not defined, shall have the meaning given in the PartsTrader Terms and Conditions.

Privacy is Our Priority

Privacy should not be an afterthought. At PartsTrader, your privacy is our priority. We at PartsTrader value our customer partnerships and are committed to data privacy and following principles:

1. We do not share or sell confidential data to any company whose business and mission is to report vehicle history.

2. We do not sell personally identifying information to mailing list companies or spammy web sites.

3. When we do use and share information, it is to provide our services to our customers, improve our products and services, operate our business and better understand our business and industry.

4. We comply with our obligations under the Privacy Act 2020 (“Privacy Act”).

In the case of our customers and users, PartsTrader only collects information related to providing, improving and promoting our own products and services and operating our business. PartsTrader may obtain information regarding you, including the following categories and examples of information.

1. Information from Company Registration

   The following information is obtained from companies that register with PartsTrader:

   a. Personal name, company name, email address, telephone number, web address, post office box, or street address.

   b. Username and password for accounts.

   c. Preferences, including account settings, opt-ins for receipt of correspondence and emails.

   d. Tax identification numbers.

2. Information Generated from the Use of the PartsTrader Platform

   a. Comments, feedback and ratings of other users.

   b. Terms and conditions of transactions, including prices, delivery terms and other terms.

   c. Prices of vehicle parts and supplies.

   d. Insurance claim information, including insurance claim number.

   e. Selected vehicle information.

   f. History of calls to the PartsTrader help desk, attendance at PartsTrader events.

3. Information from Automated Online Tracking and Collection Technologies

Site use information, including use of links, internet protocol addresses, browser information, operating, and date and time of use of the PartsTrader website; internet service provider, device type, browser type, and operating system; information regarding user mobiles devices, such as SIM card information, phone number, and other technical communications and device information.

In some cases, if the personal information we request is not provided, we may not be able to supply some or all of our products and/or services to you.

1. Automatic Data Collection

   a. Data collected from PartsTrader servers, or servers hosted by a third party.

   b. Cookies, web beacons (also known as pixel tags or clear gifs).

   c. Third-party analytics services, such as Google analytics, which uses cookies.

   d. Files placed on your computer, tablet, mobile phone, or other devices that allow PartsTrader and PartsTrader’s partners to record certain pieces of information whenever you visit or interact with PartsTrader services.

2. Data Provided by You

   When registering for the use of the PartsTrader Platform, or otherwise providing information for mailing lists, marketing lists or other user purposes, the following are examples and categories of data collected from you.

   a. Data collected via telephone, hardcopy or personal conversations with PartsTrader staff.

   b. Data posted by you in comment boxes, ratings, surveys and other online information collection methods.

   c. Use of any messaging or other communications service included in the PartsTrader Program. d. Data input as part of any user-generated online profile within the PartsTrader Platform.

3. Information from Third Parties

   PartsTrader may obtain information from third parties as follows. a. Third-party licensors of data, including data regarding automobile makes, models and parts.

   b. Claims and other related information from insurers.

   c. Market research data.

   d. Mailing lists.

   e. Information from any government.

   f. Analytics and user computer, cell phone, and software information from companies such as Google or online analytic software or service providers.

   g. Credit reports.

   h. Monitoring of transactions and collections of data when you engage in transactions using the PartsTrader Platform.

   i. Third-party payment service providers, including banks and credit card firms.

   j. Online searches and other public sources.

   k. Organisations who regulate our business, including but not limited to the Office of the Privacy Commissioner and the New Zealand Commerce Commission.

   l. Any other third party that the law permits us to collect personal information from.

If you have provided us with personal information about another person, you warrant that you have that person’s permission to do so. Your obligations under privacy laws may also mean that you need to tell that person about the disclosure and let them know that they have a right to access their personal information and that we will handle their personal information in accordance with this Privacy Policy.

You must ensure that the information you provide to PartsTrader remains up to date.

1. To ensure proper communication, transaction processing, and integration of multiple sources of third-party information, including the management and operation of the PartsTrader website and services.

2. Providing users with the PartsTrader services.

3. Conducting PartsTrader’s business generally.

4. Facilitating payments for transactions conducted using the PartsTrader Platform, or payment to PartsTrader for PartsTrader products and services.

5. Providing information about the PartsTrader Platform, including updates and improvements to PartsTrader products, services, business operations and marketing.

6. Analysing data to better understand market, the dynamics of collision insurance and repair, and other purposes related to PartsTrader business.

7. Managing records to facilitate PartsTrader billings and general business support of its products and operations.

8. Communicating with users and customers, including repairers and suppliers.

9. Preventing fraud, maintaining security of the PartsTrader Platform, and facilitating contract and legal compliance by PartsTrader and contractual counterparties.

10. Maintaining the PartsTrader Platform and web site.

11. Maintaining quality control and debugging errors in the software underlying the PartsTrader Platform.

12. Complying with any legal obligation or as otherwise required or permitted by the Privacy Act or other applicable law.

13. Compiling data as part of a file of aggregated data for purposes of analysis and operations. This data may be de-identified as required by contract or law.

14. Providing users with ratings, rankings and feedback; evaluating transactional history and user behaviour to improve the efficiency and perceived fairness of the actions of various types of users on the PartsTrader Platform.

15. Authenticating of log-in or other access events involving the PartsTrader Platform.

16. Contacting users, customers and other necessary third parties, whether via telephone, facsimile, email, social media, or through the PartsTrader Platform.

17. Allowing you to register for events.

18. Communicating with you about your account, activities on PartsTrader Platform, Policy changes, and events.

19. Undertaking activities to verify or maintain the quality or safety of a service or device.

20. Measuring interest and engagement in the PartsTrader’s Platform.

21. Research of technological developments.

22. Improving, upgrading or enhancing the PartsTrader Platform and services.

23. Ensuring internal quality control.

24. Detecting security incidents, verifying identify, and protecting against actual or suspected malicious, deceptive, fraudulent or illegal activity.

25. Debugging to identify and repair errors that impair existing intended functionality.

26. Enforcing PartsTrader’s terms and policies.

27. Creating de-identified and aggregated information and files from personal information and other data about you, including de-identified demographic information, de-identified location information, information about the computer or device from which you access the PartsTrader Platform, or other PartsTrader analysis.

We can also compare and combine any personal information we hold about you with any publicly available information about you, for the purposes set out above. You can opt out of receiving marketing and promotional communications at any time by notifying us support@partstrader.co.nz or by clicking the unsubscribe function included in our marketing communications.

PartsTrader may use AI tools to support business operations, improve service delivery, and enhance user experience. These tools may assist with tasks such as data analysis, automated communications, and system optimisation.

We ensure that:

Personal information is handled responsibly and in line with the Privacy Act 2020 and is not used for AI model training unless explicitly consented to by the individual.

Privacy Impact Assessments are conducted prior to deploying AI tools that process personal information.

Human oversight is maintained over decisions influenced by AI outputs to reduce risks of inaccuracy or bias.

PartsTrader shares repairer and auto parts supplier information to provide its services to its customers, service providers, and business partners.

We appreciate your need for privacy and security, and work with these parties (whether in or outside of New Zealand) to prevent unnecessary risks in the protection and sharing of your information. This includes reviewing relationships to determine whether these parties take their own privacy and security obligations seriously.

PartsTrader will not knowingly do business directly with an entity that it believes is not appropriately working to protect customer information.

PartsTrader works to share only that information that is necessary to complete a transaction or provide a service, to conduct our business, or as required or permitted by law.

The types of entities that PartsTrader may provide your information to may include the following:

1. Technology firms, including information technology and related services, data and payment processors, data analytics firms, customer service providers, cloud storage firms, and software development firms.

2. Insurance underwriters, suppliers and repairers using the PartsTrader platform.

3. PartsTrader’s affiliated companies, including in some cases unless otherwise limited by agreement between you and PartsTrader.

4. Investors in, or acquirors of, PartsTrader, all of which transactions will be subject to confidentiality obligations that will protect your information.

5. Other users of PartsTrader’s services, in relation to general contact information, rating or feedback information.

6. Third parties that provide services to PartsTrader, such as legal or accountancy advisors.

7. Independent auditors, where required to audit PartsTrader’s compliance with its contractual or legal obligations or to report aggregated market trends and conditions. Where information is released to an independent auditor, PartsTrader will require such auditor to enter into appropriate confidentiality obligations to keep that information confidential and not disclose that information except as permitted by this Privacy Policy.

8. Any other person or organisation that we are permitted or required to disclose your personal information to by law.

9. Any other person or organisation that you have authorised us to disclose your personal information to.

We generally hold your personal information in New Zealand and Australia. However, certain personal information may also be transferred and/or stored outside of New Zealand by our third-party service providers. Where personal information is transferred outside of New Zealand, we will ensure that such third party is subject to comparable privacy laws to New Zealand or is required to protect the personal information in a way that is comparable to New Zealand’s privacy laws.

You have certain choices about your information.

1. Opt-out. You may opt out and unsubscribe to any marketing related emails. You may not opt out of communication from PartsTrader that may be non-promotional and concern PartsTrader and PartsTrader’s services and the PartsTrader Platform. Even if you opt out, PartsTrader may still collect and use non-personal information regarding your activities on PartsTrader’s services and for other legal purposes as described above.

2. Legally-mandated choices. To the extent required by applicable law, PartsTrader will: place names on do-not-mail, do-not-phone and do-not-contact lists.

3. Account holder information. If you have an active user account as a repairer, supplier, or insurer, you may update contact information and other settings as permitted by the PartsTrader Platform.

4. Access and correction. Subject to the exceptions set out in the Privacy Act, you are entitled to access the personal information we hold about you, and to request that we amend it if it is incorrect. If we are not willing to correct errors that you have identified in your personal information, you may request that we take reasonable steps to attach a statement to the personal information noting the correction sought.

PartsTrader stores personal information that PartsTrader receives as described in this Policy for as long as you use the PartsTrader Platform or as long as PartsTrader determines in its discretion that such information is required to achieve the purposes set out in this Privacy Policy or as otherwise required or permitted by law.

PartsTrader uses reasonable efforts to secure personal information held by us from misuse, loss and unauthorised access, modification or disclosure, including through the use of technical and physical security measures. PartsTrader does not ensure or warrant the security or integrity of any information (1) held by PartsTrader, including information maintained on the PartsTrader Platform or elsewhere, (2) provided to third parties, or (3) information while being transmitted, whether to you, third parties or to any affiliate of PartsTrader. To the fullest extent permitted by applicable law, PartsTrader does not accept liability for unintentional disclosure or misuse; disclosure or misuse in any way related to your negligence, or your failure to maintain the security of any passwords or access to your account or any function on the PartsTrader Platform. You assume any risks in the failure of any security or third-party misuse of your information and acknowledge that use of the PartsTrader Platform and provision of your information to PartsTrader is at your own risk. If you believe that the security of any of your information is compromised, you should immediately contact PartsTrader as provided below.

We may have links or references to other websites from our website and our Privacy Policy does not apply to those websites. We take no responsibility for the privacy practices of other websites.

PartsTrader may revise this Policy from time to time in PartsTrader’s discretion. PartsTrader may elect, in its discretion, to notify you of changes to this Policy other than through a posting of such revised Policy on the PartsTrader website. Regardless of the delivery or posting of any notice of Policy changes, you shall be deemed to have accepted the updated Privacy if you continue to use the PartsTrader Platform after the revised Policy has been posted by PartsTrader online. To the extent required by applicable law, as determined by PartsTrader, PartsTrader will provide additional notice of such changes. Unless stated otherwise by PartsTrader in such revised Policy, the revised Policy shall supersede and replace any prior Policy.

Personal information is data which when used by itself or with other data sources can directly identify an individual.
As part of the repair process, we may capture and store Personal information from our customers. This data is managed and handled in accordance with our privacy policies and the NZ Privacy Act.
We are committed, in accordance with our company purpose and values, to maintaining and improving information security.
Our goal is to protect the confidentiality, integrity and availability of your data and the systems that process it while also minimising exposure to security risks within the company.
When there is no longer a business purpose to retain data, we scrub this data in accordance with our data retention and privacy obligations.  

This includes;

• Vehicle Registration

• Vehicle VIN

• Insurance Claim Number

• Owners name

If you have questions relating to the privacy of your data, please contact privacy@partstrader.co.nz

If you have any questions about PartsTrader’s privacy practices or this Policy, or if you wish to submit a request to exercise your rights as detailed in this Policy, please contact PartsTrader at:

privacy@partstrader.co.nz

The address of PartsTrader, as the agency collecting and holding your personal information, is:

Level 4

15 Willeston Street

Wellington

6011